Frequently Asked Questions (FAQ)
Welcome to HTFOOTBALL! We specialize in custom-made national team soccer jerseys. Below you'll find answers to the most common questions about our products, customization, shipping, and returns. If you need further assistance, feel free to contact us at yhtpingo@outlook.com .
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1. Orders & Customization
Q: How do I customize my jersey?
A: Simply select your desired size and jersey variant, then enter the name and number you want on the back in the customization field at checkout. Please double-check your spelling before submitting—we print exactly what you provide!
Q: Can I change or cancel my order after placing it?
A: We begin production quickly to ensure fast delivery. You can only modify or cancel your order if it has not yet entered the printing/production phase. Please contact us immediately at [Your Email Address] if you need to make a change.
Q: What if I made a typo in the customization?
A: Please proofread your order carefully before checkout. We are not responsible for spelling errors, incorrect numbers, or wrong sizes entered by the customer. If you notice an error immediately after ordering, contact us right away and we'll try to catch it before production starts.
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2. Production & Shipping
Q: How long does it take to make my jersey?
A: Since each jersey is made-to-order, production typically takes 2–3 business days.
Q: How long will shipping take?
A: After production, shipping usually takes 7–10 business days. So the total estimated delivery time is 10–15 business days from the date you place your order.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your jersey's journey.
Q: What if my order is delayed?
A: While most orders arrive on time, occasional delays can happen due to customs, peak seasons (like major tournaments), or carrier issues. If your order hasn't arrived within 20 business days, please contact us and we'll investigate.
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3. Returns & Refunds
Q: Can I return my jersey if it doesn't fit?
A: Because all our jerseys are custom-made just for you, we do not accept returns or exchanges for size issues or if you simply change your mind. Please check our size chart carefully before ordering.
Q: What if my jersey arrives defective or incorrect?
A: We stand behind our quality! If you receive a jersey with a manufacturing defect (loose stitching, printing error) or if we shipped the wrong item (wrong size, wrong name), please contact us within 7 days of delivery with your order number and a photo of the issue. We'll provide a free replacement or full refund.
Q: What if my tracking says delivered but I haven't received it?
A: Please first check with neighbors or family members. If you still can't locate it, contact your local post office. Unfortunately, we are not responsible for lost or stolen packages after they are marked as delivered, but we're happy to help you file a claim.
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4. Product Care
Q: How do I wash and care for my jersey?
A: To keep your jersey looking great:
· Machine wash cold (gentle cycle)
· Turn inside out to protect the print
· Do not bleach or use fabric softeners
· Hang dry — do not tumble dry or iron directly on the printed area
Proper care will extend the life of the customization!
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Still have questions?
We're here to help! Email us at yhtpingo@outlook.com and we'll get back to you within 24–48 hours.